英文简历：IT/电信/互联网行业副总
10-16 00:10:11
来源：http://www.qz26.com 个人简历模板 阅读：8396次
导读： Secured major contracts with blue chip clients on large scale IT/CRM outsourcing services.Major Projects ReferenceA Major Mobile Operator in Malaysia - Successfully won a multi-million operations consultation contract of a 200+ seats call center facilities. A Major Telco in Malaysia - Provided business consultation of its Call Center rationalization and consolidation project with over 1,000 seats and multiple locations. A Leading Mobile Operator in Mala
英文简历：IT/电信/互联网行业副总,标签：大学生个人简历模板,http://www.qz26.com
Secured major contracts with blue chip clients on large scale IT/CRM outsourcing services.
Major Projects Reference
A Major Mobile Operator in Malaysia - Successfully won a multi-million operations consultation contract of a 200+ seats call center facilities.
A Major Telco in Malaysia - Provided business consultation of its Call Center rationalization and consolidation project with over 1,000 seats and multiple locations.
A Leading Mobile Operator in Malaysia - Provided marketing and business consultation to the formulation of its loyalty program strategy.
CLP Telecom, HK 5/01 to 12/01
Senior Call Center Manager
Achievements and Responsibilities
Led a team of 30 professional sales and service consultants to achieve company KPI and sales target.
Increased the productivity of the call center by 30%. Doubled the call center call handling capacity with 53% increased in resources.
Managed 3rd channel partners such as telemarketers and direct sales to promote ISP services to targeted consumer market.
Developed sales strategies across direct sales/telesales/channel sales partners for internet services.
Fully responsible for the implementation, management and operations of the multi-media CRM call center to achieve company’s sales targets.
Built and trained up the telemarketing skills of the in-house sales consultants.
Perform on-going coaching, motivation and training to enhance the selling skills of the subordinates.
Led the development and formulation of the company’s CRM initiatives. I
Implemented multi-media CRM projects in the Contract Center environment to achieve company sales and services objectives.
PCCW Teleservices, HK 1/98 to 5/01
Call Center Outsourcing BU - Head of Sales & Marketing
Achievements and Responsibilities
Full P&L responsibility of the business unit.
Led a team of professional Sales Managers and Marketing Managers to meet $140million annual revenues target.
Built from scratch and gained 30% market share in telemarketing service in the insurance sector.
Won and implemented a major CRM/IT outsourcing project from a major global bank – First of this kind in the HK market.
Responsible for the management of the Product Marketing team.
Development of marketing strategies. Determined market position and drove the implementation of various marketing tactics to achieve the marketing objectives.
An active company spokesman, a guest speaker at international conferences and was interviewed by major newspapers in HK.
Major Projects Reference
A Global Banking Group in HK
Successfully won and launched a multi-million CRM contract for a global banking group in HK.
Sold to the Head of the banking group; applied innovative consultative selling skills to identify and overcome major road blocks.
Take up the role of a project director; overseeing the implementation from pre-sales to operations.
Pro-sell account servicing and managed the client’s expectations on operational performances on an on-going basis.
Major IPO projects in HK
Successfully won large scale CRM contracts for handling IPO for a major blue chip company and the HK government.
Secured major contracts with blue chip clients on large scale IT/CRM outsourcing services.
Major Projects Reference
A Major Mobile Operator in Malaysia - Successfully won a multi-million operations consultation contract of a 200+ seats call center facilities.
A Major Telco in Malaysia - Provided business consultation of its Call Center rationalization and consolidation project with over 1,000 seats and multiple locations.
A Leading Mobile Operator in Malaysia - Provided marketing and business consultation to the formulation of its loyalty program strategy.
CLP Telecom, HK 5/01 to 12/01
Senior Call Center Manager
Achievements and Responsibilities
Led a team of 30 professional sales and service consultants to achieve company KPI and sales target.
Increased the productivity of the call center by 30%. Doubled the call center call handling capacity with 53% increased in resources.
Managed 3rd channel partners such as telemarketers and direct sales to promote ISP services to targeted consumer market.
Developed sales strategies across direct sales/telesales/channel sales partners for internet services.
Fully responsible for the implementation, management and operations of the multi-media CRM call center to achieve company’s sales targets.
Built and trained up the telemarketing skills of the in-house sales consultants.
Perform on-going coaching, motivation and training to enhance the selling skills of the subordinates.
Led the development and formulation of the company’s CRM initiatives. I
Implemented multi-media CRM projects in the Contract Center environment to achieve company sales and services objectives.
PCCW Teleservices, HK 1/98 to 5/01
Call Center Outsourcing BU - Head of Sales & Marketing
Achievements and Responsibilities
Full P&L responsibility of the business unit.
Led a team of professional Sales Managers and Marketing Managers to meet $140million annual revenues target.
Built from scratch and gained 30% market share in telemarketing service in the insurance sector.
Won and implemented a major CRM/IT outsourcing project from a major global bank – First of this kind in the HK market.
Responsible for the management of the Product Marketing team.
Development of marketing strategies. Determined market position and drove the implementation of various marketing tactics to achieve the marketing objectives.
An active company spokesman, a guest speaker at international conferences and was interviewed by major newspapers in HK.
Major Projects Reference
A Global Banking Group in HK
Successfully won and launched a multi-million CRM contract for a global banking group in HK.
Sold to the Head of the banking group; applied innovative consultative selling skills to identify and overcome major road blocks.
Take up the role of a project director; overseeing the implementation from pre-sales to operations.
Pro-sell account servicing and managed the client’s expectations on operational performances on an on-going basis.
Major IPO projects in HK
Successfully won large scale CRM contracts for handling IPO for a major blue chip company and the HK government.
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