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Personal Details   Resume number:   Updating date:   no photo Name:   Nationality: China (Mainland) Current Place: Guangzhou Height/Weight: 155 cm£  kg Marital Status: Single Age: 29 years Career Objective and Work experience Application type: Jobseeker Preferred job title:   Working life: 4 Title: No title Job type: Full time Expected Start date: In three days Expected salary: £¤3,500--£¤5,000 Preferred working place: Guangzhou Work Experience : Company's name: CitibankBegin and end date: 2004-07-2009-03 Enterprise nature: Soly foreign funded enterprisesIndustry: Finance/Insurance Job Title: Customer Service Officer  Job description: 2005-10 to 2009-03 Customer Service Officer
To independently and effectively handle customers’ written complaints from all kinds of channels (e.g. email, letter and fax-message) as well as serious cases referred from Hong Kong Monetary Authority and Hong Kong Consumer Council in relation to the retail banking products / services within the turnaround time as required, which contribute to business goal in investigation handling timeframe.
To compose immediate mass communication through correspondence to customers when incurring exceptional incident in the bank, e.g. system problem resulting impact to a large part of customers.  

2005-04 to 2005-10 CitiPhone Correspondence Officer
To timely handle customers’ written general inquiries for banking accounts / services and respond with an accurate and comprehensive reply.

2004-07 to 2005-04 CitiPhone Officer
To promptly answer customers’ phone-in inquiries through hotline in relation to banking accounts / services.  Reasons for leaving:   Educational Background Name of School: Guangdong University of Technology Highest Degree: Bachelor Date of Graduation: 2004-07-01 Name of Major 1: English Name of Major 2:   Education experience: Start date End date Education organization Majors Certificate Certificate No 1999-09 2004-07 Guangdong University of Techonoly English Bachelor   2005-01 2007-07 Guangdong University of Technology Night School Japanese Associate   Language Ability

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