MBA英文面试攻略
B: Hello, Mr. ××. What seems to be the trouble?
A: I’ve been flying Air China for nearly six years, Miss Green, and I must say that I have always been very satisfied with the service, but last Saturday something happened which was inexcusable.
B: Can you give me the details, Mr. ××
A: yes. I was scheduled on Flight 543 from Beijing to Sidney …..
B: I see. I’m very sorry to hear that, Mr.××.i can assure you that such things don’t happen very often.
A: I hope not. What do you intend to do about this，Miss Green?
B: I’ll look into the matter for you, and talk to the person responsible for this mistake.
A: All right, then.
B: Thanks for calling, Mr. ××. If you have any further questions about ××, don’t hesitate to contact me direct.
A: I’ll do that, thank you. Good-bye.
B: good-bye.
2.
A: Yes, sir? Can I help you?
B: Well…I bought this camera a month go and there seems to be something wrong with it.
A: well, sir, I’m afraid there isn’t much we can do about it actually…
B: How come you say that? The guarantee covers for a year.
A: Did you bring the receipt with you, sir?
B: yes, here you are.
A: In that case, I suggest you leave it with us and we’ll see what we can do.
以下是常用的句型：
1. making a complaint
I’m sorry to have to say this, but…
2. accepting a complaint
Oh, I am sorry about that.
I can’t tell you how sorry I am.
I’m so sorry, I didn’t realize.
I just don’t know what to say.
3. delaying a complaint
I suggest you leave it with us and we’ll see what can be done / what we can do.
I’m afraid the manager isn’t in at the moment. Could you call back later?
4. rejecting a complaint
Well, I’m afraid there’s nothing we can do about it actually.
Well, I’m afraid there isn’t much we can do about it actually.
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A layout（样本）
Resume of (your name)
Address (street, city, province, post code)
Sex Birth Date
Home Phone Office Phone
Mobile Phone Email Address
Marital status
ID Card Number
Working History
按时间
From 1998to2002 Position: assistant to the chief manager
Name and Place of the work unit: ABC Company
Responsibility: compiled reports for the chief engineer on
production
Achievements:
按职务
editor:
time
place
responsibility
achievements
accountant:
time
place
responsibility
achievements
按工作性质
computer operation:
time
place
responsibility
achievements
computer system planning
time
place
responsibility
achievements
personnel supervisor
time
place
responsibility
achievements
Education
From to Academic Degree: B.A received in July 1983
Name and Place of the University: Beijing University
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